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Non-urgent advice: 2025/26 Access Improvement Plan

Our practice and Primary Care Network (PCN) are focused on enhancing patient care by delivering timely and appropriate services. We aim to have 90% of calls answered within 10 minutes and respond to 90% of online consultations by the end of the next working day by Q4 2025.

We are also working to increase digital access, targeting a 10% rise in NHS App registrations per practice, with a goal of reaching at least 75%. Continuity of care for vulnerable patients is a key priority, with efforts to ensure that 2% of patients have a continuity of care flag.

Additionally, we will continue to improve patient satisfaction through annual surveys and engagement events by the end of 2025.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life threatening emergency, please dial 999

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2025/26 Access Improvement Plan

Our practice and Primary Care Network (PCN) are focused on enhancing patient care by delivering timely and appropriate services. We aim to have 90% of calls answered within 10 minutes […]

Pharmacy First

Most Minor Illnesses can be treated by your local pharmacy. They can also prescribe antibiotics if needed and will advise you if you need to be seen at the practice.

NHS App allow you to:

  • Manage appointments
  • Request repeat medication
  • Update demographic details
  • Message healthcare service