2025/26 Access Improvement Plan

Our practice and Primary Care Network (PCN) are focused on enhancing patient care by delivering timely and appropriate services. We aim to have 90% of calls answered within 10 minutes and respond to 90% of online consultations by the end of the next working day by Q4 2025. We are also working to increase digital access, targeting a 10% rise in NHS App registrations per practice, with a goal of reaching at least 75%. Continuity of care for vulnerable patients is a key priority, with efforts to ensure that 2% of patients have a continuity of care flag. Additionally, we will continue to improve patient satisfaction through annual surveys and engagement events by the end of 2025.